Frequently Asked Questions

Everything you need to know about your Floatingcity Gear experience.

How long does shipping take for my order?

Domestic orders typically arrive within 3-7 business days, while international shipping may take 10-21 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund may incur a small restocking fee.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.

How should I care for my Floatingcity apparel?

To maintain the quality of the fabric and prints, we recommend machine washing cold with like colors and hanging to dry. Avoid using bleach or direct high heat.

Can I track my package once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor its progress.